Privacy Policy

When you place an order, we collect your name, email address, delivery address, order contents, and a payment confirmation from the hosted checkout provider. We do not receive or store your full card number.

We also collect basic technical data such as browser type, device information, pages viewed, and approximate location. This information helps the site load correctly and shows us which pages visitors use.

We use order information to process payment, pack and ship your items, provide tracking updates, answer support requests, and handle returns or refunds. We also use it to detect fraud and meet accounting obligations.

We use site usage data to maintain security, fix errors, understand general traffic patterns, and improve page performance. We do not use order information to send marketing messages unless you request them.

The site uses cookies and similar browser storage to keep your cart, preserve checkout details, and remember simple preferences. Some cookies are necessary for the store to function correctly.

You can block or remove cookies through your browser settings, but disabling essential cookies may prevent the cart or checkout from working. Other parts of the site remain available without those cookies.

We share only the information needed for a specific service, such as the carrier that delivers your parcel and the hosted payment provider that processes the transaction. Those providers handle data under their own policies.

We may disclose information when required by law, to protect our rights, or to investigate fraud and security incidents. We do not sell, rent, or trade customer information to advertisers or data brokers.

You may ask us to correct your contact details, update a delivery address before dispatch, or delete information after the return and accounting periods end. Email support@demisale.shop with your request.

We respond to privacy requests within one business day and confirm what action was taken. Some order records must be retained for tax, fraud prevention, or legal compliance even after a deletion request.

Questions about this privacy policy can be sent to support@demisale.shop. Include Privacy Request in the subject line and describe the information or action you are asking about.