Shipping Policy

We ship only to physical street addresses inside the United States. We cannot send orders to international destinations or freight-forwarding addresses that leave the country.

Orders are picked and packed within one business day after payment clears. Orders placed after the daily carrier pickup, on weekends, or on holidays enter the queue the next business day.

Once the parcel leaves our hands, the carrier controls the first transit scan. You will receive an email when the shipment is packed and another when tracking becomes active.

Ground shipping takes three to five business days after the carrier records the first scan. Weekends and federal holidays do not count as business days, so a Friday dispatch usually moves again on Monday.

Remote rural routes and severe weather can add extra days beyond the standard ground window. If a storm, road closure, or local service alert affects your route, the carrier tracking page will show the delay.

Most Demi Sale orders arrive within four to six business days from the time payment clears. This estimate combines our one-business-day packing window with the three-to-five-day ground transit period.

If you need gear for a specific hike or event, email support@demisale.shop before ordering and include the date. We will review the delivery estimate, although carrier performance cannot be guaranteed.

Ground shipping is free when the merchandise total reaches $75.00 or more before tax. Orders below that threshold pay a flat shipping rate shown at checkout before you submit payment.

The flat rate covers one delivery address within the contiguous United States. We do not add a separate handling charge, and the checkout screen always shows the final shipping amount before payment.

We email a tracking link after the carrier scans the parcel at its first facility. Tracking can take up to one full business day after packing to appear in the carrier system.

Open the tracking page for the most current scan history, including local delays or delivery exceptions. If the tracking record has not moved for two business days, contact us with the order number.

If a parcel arrives damaged, contains the wrong item, or is marked delivered but cannot be found, contact support@demisale.shop as soon as possible. Include the order number, a photograph where useful, and the full delivery address.

We will open a carrier investigation or send a replacement when the evidence supports the claim. Lost-package claims may require a short waiting period while the carrier completes its search.